f.a.q. FOR CUSTOM BUILDS ONLY

This FAQ applies only to our full custom products. Our production line FAQ can be found at store.vadersvault.com

How do I order?
See the
Custom Inquiry page for a list of questions we normally ask to help us arrive at an idea of what you are looking for. Click on the email link, and include your answers to those questions. We will email you back with a quote or more questions. Once you are ready andwe arrive at s price and tentative design we will invoice you for your deposit.

What comes with my Vader’s Vault Custom Lightsaber?
Here at Vader’s Vault we believe in the complete package. We want to provide you with everything you need to fully enjoy your custom lightsaber, right out of the box. All of our custom lightsabers includes a Vader’s Vault removable dual-diffused 32″-36″ blade (exact length your choice), your choice of covertec wheel or d-ring, and an in-hilt recharge system (which includes in hilt kill/recharge port, custom rechargeable battery pack, and external smart charger which plugs right into your saber).
Can I provide you with a design?
Certainly. All of our custom lightsabers are unique, one-of-a-kind pieces that are designed with the end-user in mind. Some of our customers prefer to provide us with a drawing or render and ask us to “bring it to life” for them. Others provide us with some design cues and ask us to design something based on their description. Keep in mind we do not provide designs until the customer is “in deposit”. Still other customers ask us to make “something similar” to one of our already created designs. While we do not repeat exact designs, we always enjoy revisiting a theme and creating something similar but unique. Our very favorite designs come when a customer gives us some general parameters and color schemes and let’s us create something unique for them with free artistic license. We love that!

Can you provide me with a 3-D render from Blender, Solidworks, or some other CAD program?
No.

How much does a custom lightsaber cost?
The final cost will depend upon complexity of design, materials and techniques used in the build and soundcard (if any) chosen.

How much will my deposit be?
Typically we accept a 10% deposit at the time of placing your order with the balance plus shipping due upon completion.

Is my deposit refundable?
Deposits and any subsequent payments are non-refundable. The funds from your deposit and any subsequent payments not only ensure your place in our build queue, they are also used to purchase materials and source your sound card (if any) for your particular build.

How long will my lightsaber take to build?
Build times vary and depend on our current backlog as well as the complexity of your particular build and the availability of the materials being used. When you pay your deposit, we will provide you with an “estimated” time of completion. This is an estimate and actual build times can vary. At Vader’s Vault we will not allow any piece of inferior quality to leave our bench. Each lightsaber is built to the highest quality standards which can sometimes take longer than anticipated.

Can I return my lightsaber for a refund?
No, we do not give refunds or “buy back” our lightsabers. Our custom lightsabers are hand-crafted to your specifications. Each one is unique and built just for you.

What is the warranty on my custom lightsaber?
See our limited warranty below.

How much will shipping be?
We ship all domestic US packages via USPS Priority Mail with signature confirmation and insurance. International orders are shipped via USPS Priority Mail International with insurance. Costs will vary depending on exact cost of your lightsaber as well as a final shipping weight. As a result we do not provide a shipping quote until your saber is complete.

I am an international customer. Will you ship my item and declare it as a gift or with lesser than actual value so my customs fees aren’t so high?
No. Altering the declared value affects the insurance. Also, altering the value or declaring as a gift is a violation of US Federal Law.

Can I use a different shipping carrier?
We can use UPS or FEDEX in addition to our preferred carrier USPS. Let us know before we ship and we can get you a quote.

My saber is done and I want it yesterday! Can I upgrade to Express Shipping?
Absolutely!

Vader’s Vault Limited Warranty

Limited Warranty covers defects in workmanship for the Product for a period of 360 days from the original date of Receipt from Vader’s Vault.

This limited Warranty does not cover any damage due to (1) acts of God, accident, misuse, abuse, negligence, improper handling, commercial use or modifications of this Product, or normal wear and tear; (2) improper operation or maintenance of this Product; or (3) attempted repair by any party other than Vader’s Vault.

*This Limited Warranty does not apply where it is determined by Vader’s Vault that there is no fault with the Product itself. Repairs not covered by the Limited Warranty may, at Vader’s Vault’s discretion, be carried out at the owner’s expense.

You, the customer, are responsible for the cost of returning the Product to and return shipping from Vader’s Vault.

We are not responsible for Soundcard failures, blown speakers, or over driven LEDS or any other operator errors.

Crystal Focus Repairs must be performed by Plecterlabs. You will be responsible for costs, if any, this incurs.
*If you attempt to repair it yourself, the warranty is VOID. We will repair, but it will be at the buyer’s expense.

Warranty is non transferable