Returns Policy
We do not offer returns on VV Manufactured products as they are handcrafted. Sabers and other products NOT manufactured by VV may be eligible for a return for store credit only on an approved basis. Products approved for return must be in NEW condition and return shipping is the responsibility of the customer. We especially do not issue refunds or cancellations due to buyer's remorse, time frame, or event deadlines :) Should there be an issue with the products function once you receive it, and it is covered under our warranty , we will be glad to service or replace the product at our discretion. In the event that we accidentally ship you the wrong item, of course we will take care of getting you the item you ordered and take care of all shipping charges incurred in making it right.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. PLEASE NOTE that international buyers are responsible for all customs charges and fees charged by their home country. Vader's Vault is not responsible for these charges and have no way of calculating or estimating these charges for customers. We will NOT reduce price or lie on customs forms.
Please also note that the shipping rates for many items we sell are weight-based, and in the case of USPS length based. USPS adds a surcharge currently for all domestic packages with a length over 22 inches. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Vader's Vault reserves the right to change the carrier used for shipping at our discretion.
Estimated wait times for sabers are posted in red, in the descriptions of each category of sabers. These times are 'estimates' and as such, aren't set in stone.
*RETURNED SHIPMENTS* If an order is returned as "Unclaimed" or was returned due to declined customs fees (meaning you don't want to pay your country's import fees), or an error with the recipients address the order is typically returned to Vader's Vault (time of return can vary up to several months depending on country and shipment method). No refunds will be given, however reshipment can be arranged with the recipient bearing any costs involved. Any orders abandoned will be liquidated after a period of 2 years from the date of the original contact informing of the receipt of the returned shipment. Contact informing of the returned shipment will be made via an order message on your account, on the applicable order.
Shipping Insurance
All Vader's Vault sabers will be automatically insured at the customer's expense whether you select 'none' or choose to pay. There is a software limitation on this platform, and this is the way we have to add insurance. Trust us, if you ever need it, you'll be glad you had it, and so will we. The last thing we want to do is eat something because the shipping carrier lost or damaged it, and we're pretty sure you, as the customer, don't want to be out any money.
